Refund Policy

Last updated: January 2026

Refund window: 7 days Condition: eSIM must be unactivated Activated eSIM: non-refundable

未激活/未绑定设备的二维码可在 7 天内无理由退款;一旦扫码激活或因用户自身手机不支持 eSIM 导致无法使用的,不予退款。 (QR codes that have not been activated or bound to a device may be refunded within 7 days, no questions asked. Once the QR code has been scanned and activated, or if the issue is caused by the user's own device not supporting eSIM, the purchase is non-refundable.)

1. Eligible for Refund (within 7 days)

You are eligible for a full refund if all of the following conditions are met:

You request the refund within 7 calendar days of the purchase date.
The eSIM QR code has not been scanned or installed on any device.
The eSIM has never connected to any supported network.
You can provide the order number and the email used at checkout.

2. Not Eligible for Refund

Refunds will not be issued in any of the following situations:

The eSIM QR code has been scanned, installed, or activated on a device.
The eSIM has successfully connected to a supported network at least once.
The user requests a refund more than 7 days after the purchase date.
The issue is caused by the user's device not supporting eSIM technology, or by the device being carrier-locked / network-locked.
The issue is caused by user error during installation (for example, accidentally deleting the eSIM profile after installation).
The plan has been partially or fully consumed.
The user has violated our Terms of Service.

3. How to Request a Refund

Email admin@nodehooks.com with your order number and the email used at checkout.
Our team will verify the activation status of the eSIM with our telecom partners.
If the request is approved, the refund will be issued to the original payment method within 5–10 business days.

4. Coverage / Quality Issues

BluePeak GO partners only with tier-1, fully licensed global telecom suppliers. If you experience a service problem that is confirmed by our partners to be caused by network coverage or quality on our side, and you have not consumed a significant portion of the plan, we will work with you on a case-by-case basis to find a fair resolution. This may include a partial refund, a top-up, or a free replacement plan.

5. Duplicate Purchases

If you accidentally purchase the same plan twice, and the second QR code has not been used, please contact support within 7 days for a refund of the duplicate purchase.

6. Chargebacks

We strongly encourage you to contact our support team before initiating a chargeback with your bank or card issuer. Most issues can be resolved quickly through our 24/7 support channel. Unfounded chargebacks may result in the suspension of your BluePeak account.

7. Contact

For any refund questions, please email admin@nodehooks.com or use the live chat on our website. Our support team is available 24/7.